VOIP CallLink

CallLink Property Management Software Integration

Most VOIP systems have no idea who’s calling. CallLink fixes that. CallLink sits between your VOIP provider and your PMS, matches the caller to the right contact record, routes the call to the correct queue, and logs every interaction automatically. No more searching for records. No more missed details. Everything is synced. Key Capabilities:

Instant caller recognition
Contact + property matching
Skill-based routing (leasing, maintenance, accounting)
Automatic logging of calls, texts, voicemails
Transcriptions saved in your software
Unified voice + messaging<

PMS Integration

Instant Caller Recognition - Tenant, owner, or prospect details appear before you answer
Automatic Activity Logging - Every call, voicemail, and text is tied to the correct property or contact in your PMS
Smart Routing - Calls go to the correct queue such as leasing, maintenance, or accounting
Priority Handling - Emergency lines move to the front of the queue

PMS Integration

Instant Caller Recognition – Tenant, owner, or prospect details appear before you answer
Automatic Activity Logging – Every call, voicemail, and text is tied to the correct property or contact in your PMS
Smart Routing – Calls go to the correct queue such as leasing, maintenance, or accounting
Priority Handling – Emergency lines move to the front of the queue

How it Works

Inbound Call or Message
Instant Caller Match from software
Smart Routing to the correct department or agent
Automatic Logging in software
Follow-Up and Reporting in one platform

Property Management Features

Departmental DIDs for leasing, maintenance, owners, and accounting
Skill-based call queues and customizable IVR menus
Multi-channel messaging including SMS, MMS, live chat, and social apps
Video conferencing with no downloads required
Detailed call and message reporting linked to software records

Identify, Log & Route

1. CallLink (Use Your Existing VoIP)

For teams using Zoom Phone, RingCentral, GoTo, or 3CX.

What this gives you:

Keep your current VOIP provider
Add PMS-ready caller matching + routing
Automatic call logging, transcripts, and queue handling
No changes to your phone hardware or carrier contract

2. CallLink + VoIP (Zoom Phone)

For teams that want a VOIP provider as well.

We implement Zoom Phone alongside CallLink to give you a unified telephony stack designed for property management.

What this gives you:

Zoom Phone as your VOIP carrier
CallLink as your software integration layer
Clean, reliable inbound/outbound calling
PMS-ready logging, routing, and transcripts
One implementation team (BAS) handling everything

Important:
Zoom Phone licensing is contracted directly with Zoom.

Our Process

Our streamlined process will ensure a smooth transition for you.

Submit a Form

Fill out a quick form on our website to get started.

Discovery Call

We’ll schedule a call to learn about your current operations and goals.

Questionnaire

Complete our questionnaire to help us understand the full scope of your needs.

Customized Proposal

We calculate the required hours and scope, then provide a flat-fee proposal - no hourly surprises.

Kickoff Call

Once the proposal is signed, we’ll have a kickoff call to review the plan and begin the project or service.

CallLink Property Management Software Integration

PMS Integration

PMS Integration

How it Works

Property Management Features

1. CallLink (Use Your Existing VoIP)

2. CallLink + VoIP (Zoom Phone)

Our Process

Submit a Form

Discovery Call

Questionnaire

Customized Proposal

Kickoff Call

Ready to See Your Software's Full Potential?